Returns and Refund Policy
📦 Returns & Refunds
31-Night Trial for Weighted Products
Not 100% satisfied? No problem. You have 14 days to cancel your purchase — no explanation needed. For our weighted blankets, we go even further: enjoy a 31-night trial to test it in the comfort of your home.
🔄 How to return an item
Just send us an email at info@gravity-deken.nl with your order number and let us know you’d like to return your item. A short message is enough — no need to fill out any forms (though we have one if you prefer).
Note: The address on this page is not our return address. Once you’ve registered your return, we’ll email you full return instructions with the correct address.
🚚 Return shipping
Return shipping costs are the responsibility of the customer. You can choose any shipping carrier. We recommend keeping a shipping receipt or tracking number as proof.
💳 Refunds
Once we receive your returned item (or proof that it has been shipped), we’ll issue a full refund — including any standard delivery fees you paid — within 14 days, using your original payment method. No extra charges.
🛍️ Outlet Products
Outlet items can be returned, but refunds will be issued as store credit only — perfect for choosing another product you love.
📅 Deadlines & conditions
- After requesting a return, you have 14 days to send the product back.
- The item must be in good condition. Only use it as much as needed to test it.
- If the product is returned damaged or heavily used, we may reduce your refund accordingly.
❓ Questions?
Feel free to email us anytime at info@gravity-deken.nl. We’re happy to help!