Returns and Refund Policy
Right of withdrawal
You have the right to cancel the agreement within 14 days without giving any reason. For all weighted blankets we extend the legal term to 31 nights , so you have all the time to try our blankets. The withdrawal period expires 31 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the goods.
To exercise the right of withdrawal, you must inform us (GravityBlankets Nederland, Osloweg 131, 9723BK Groningen
info@gravity-deken.nl by means of an unambiguous statement (e.g. in writing by
post, fax or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory.
* Please note: The above address is no return address or visiting address! After registering your return, you will receive the return instructions with our return address.
Outlet
Products from the outlet can be returned, but will be refunded in the form of store credit for our website. So keep this in mind when ordering products from our outlet.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this agreement, we will reimburse to you all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a different method of delivery than the cheapest standard delivery offered by us) without delay and in any event not later than 14 days after we have been informed of your decision to cancel this agreement.
We will reimburse you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.
You are on time if you return the goods before the period of 14 days has expired. You will have to bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If you have any questions or comments, please feel free to send us a message.