Customer service
To order
Placing an order at our webshop is very fast, easy and safe. The exact delivery time of the product you want to order is always clearly stated on the product page of the product in question.
All Gravity and Balance weighted blankets are handmade especially for you. At the moment all orders are made per order. Due to the high demand for our blankets, they are currently shipped from our distribution center in Germany or Poland. After ordering, your blanket will be handmade with all the care and love. This process takes approximately 1 business day for our Gravity blankets and 2 business days for the Balance. Your blanket will then be packed and shipped via DPD or GLS. Below the current delivery time of our weighted blankets at the moment. We recommend that you always consult the product page for the current delivery time and stock level.
Current delivery time:
Gravity Basic and Gravity Blanket : 3 to 5 working days (due to busy times this may take a little longer at the moment)
Premium Balance Blanket: 6 to 7 working days (due to busy times this may take a little longer at the moment)
Our products can also be tested and ordered online at Productpine . All our common sizes and weights are in stock here. Be quick, because we quickly run out of stock. If you order our products from Productpine, your Gravity® Blanket weighted blanket will be delivered to your home within 1 working day! Order your Gravity® Blanket now at Productpine!
Place an order
Placing an order at GravityBlankets® Netherlands is very easy. You can place an order by adding one of our products to your shopping cart. The prices stated for our products include VAT. It is also possible to change and delete products, quantities in your shopping cart. You can also redeem a discount code during checkout.
Postage costs
At Gravity®, all products are shipped FREE of charge .
Pay
We offer the following payment methods:
- iDeal
- Pay afterwards after 30 days with Klarna
- Credit card (Visa, Mastercard, American Express)
- Bancontact
- Pay in 3 installments without interest with Klarna
Shipping & Delivery
We ship your order insured with TNT, GLS, DPD or PostNL. You will be sent a tracking number with which you can track the order. The delivery time varies per product and is clearly indicated on the product page of the relevant product. If you have any questions about your shipment, please contact us right away so that we can help you further.
All products are shipped FREE from us.
Return
Right of withdrawal
You have the right to withdraw from the agreement within a period of 14 days without giving reasons. We are extending the legal term to 31 nights for all weighted blankets, so that you have plenty of time to try our blankets. The withdrawal period expires 31 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the good.
To exercise the right of withdrawal, you must inform us (GravityBlankets Nederland, Keizersgracht 391A , 1016EJ Amsterdam,
info@gravity-deken.nl via an unambiguous statement (e.g. in writing per
post, fax or e-mail) of your decision to withdraw from the contract. You can use the attached model withdrawal form for this, but you are not obliged to do so.
* Note: The above address is not a return address or visiting address! After registering your return, you will receive the return instructions from us with our return address.
To comply with the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the withdrawal
If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) immediately and in any event no later than 14 days after we have been informed of your decision to withdraw from the contract.
We will pay you back using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged any fees for such reimbursement.
We may withhold reimbursement until we have received the goods back or you have provided evidence that you have sent back the goods, whichever is the earliest. You must return or hand over the goods to us without delay, but in any event no later than 14 days after the day on which you communicated your decision to withdraw from the contract.
You are on time if you return the goods before the period of 14 days has expired. The direct costs of the return shipment are for your account. You are only liable for any diminished value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.
If you have any questions or comments, feel free to send us a message.